Please note: we're currently facing a high volume
Please be patient with our staff as we're experiencing a high volume of calls, we will get back to you as soon as we're able in the order your request was received.
Thank you for your patience!
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April Cornell Online Return Policy
Not delighted with your purchase? No worries! Returns may be made on merchandise that is unused, unwashed, in original condition with tags attached, within 30 days of receipt with packing list or copy of order confirmation. Current Season merchandise may be returned for a full refund of the purchase price to the original form of payment used. Attic items may be returned for online store credit only. Footwear must be returned with the original box, shipped in a separate box. No returns will be accepted for Final Sale items. We reserve the right to refuse or limit returns or exchanges. Original shipping fees are non-refundable. Return shipping is at customer's expense. Please allow 2-3 weeks for your return to be processed after received.
- If merchandise arrived damaged or has a perceived quality issue, call or email us pictures of the issue to be reviewed at customerservice@aprilcornell.com before sending your return.
Returning a Gift? (awe, someone was thinking of you!)
Indicate on the return form that you received the item as a gift and include the name of the original purchaser and your email. Gift returns are eligible for online credit only. Credit will be emailed.
- Ship your return using the carrier of your choice - we encourage using a traceable and insurable shipping method
Send returns & exchanges to:
April Cornell Returns
177 Miner - Door EE
Cowansville, QC J2K 3Y5
Need to Make an Exchange?
Exchanges may be made by calling Customer Care at 888-332-7745 within 30 days of receiving your order. You pay for your new item/s and we'll ship your exchange order for free via Lowest Cost method only. Your return will be refunded/credited separately after we receive and process the items.
*We no longer accept written exchange requests
Still have questions?
Our Customer Care Department is happy to assist you!
1.888.332.7745 M-F from 8:30am - 5:30pm EST (1.887.935.0899 Français).